RETURNS & REFUNDS

All items purchased from the Tommy Hilfiger Equestrian Online Store can be returned free of charge within 30 days of receipt.

This right of return applies in addition to statutory warranty claims when purchasing defective goods in accordance with §§ 437ff BGB. These statutory warranty claims are in no way restricted by the following statements on the right of return.

HOW CAN I MAKE A RETURN? | RETURN POLICY | REFUND | EXCHANGE | OUR SUGGESTION

How can I make a return?

Place the items you wish to return in the shipping cardboard box/package. Fill out & include the return form included in your parcel or simply email info@barneyandbaxter.com for more information and a return label. Add the return address to the outer package and take it to your local drop off/arrange collection.

To ensure that the package reaches us safely, we recommend that you request proof of postage. Please remember that return postage is your responsibility until the package reaches us. You will receive an email notification once we have processed your return. You will receive the refund in the same payment method used for the purchase within 10 to 14 days, depending on the bank.

Return policy

Your online order can be returned to us within 30 days of receipt for any reason or notification.

Please ensure that you do not send returns from multiple orders in one package so that we can receive your returned items as quickly as possible. Goods must be returned in the condition in which they were received - and with the original tags attached. We do not accept or refund goods that have been worn or washed. If the quality of the items has deteriorated due to such wear and tear, we reserve the right to refuse refunding.

Refund

If you cancel your order, we will refund all payments we have received from you, including standard delivery costs and administrative costs (if applicable), promptly but no later than 30 days after the date on which we receive your received notification of the return of the goods.

We may suspend the refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever comes first.

Once the products you have returned have been inspected and checked at our warehouse, you will receive an email notifying you of the refund. The refund will be made to the same card or account used for the original order.

Refunds typically take 8-10 business days to appear on your statement. The length of time before the amount is credited to your credit card depends solely on the terms and conditions of your credit card company. You can always check the status of your refund in your online account or by contacting your card provider.

In order to receive a full refund it is important that we receive the goods in the same condition that you received them (the returned product must be complete, unworn, unwashed and with all original product tags attached).

Exchange

We currently do not offer an exchange service. However, you have the option of returning your products.

Once your return reaches our warehouse, your refund will be initiated.

If you want to order a different product, color or size, you can simply reorder.

Our suggestion

In order to choose the right size and fit, we would like to ask you to first look at our product description. Here you can find out whether the item you have selected is small, large or true to size.

Please also have a look at the size charts.